Two versions of the annual report are available – a complete and concise version.

Complete annual report

Each section of the annual report is available for downloading in PDF format, complete with bookmarking for easy navigation and print-friendly pages. Alternatively, the complete version is available as one file.

• Front cover and introduction
• At a glance
• President and chief executive's report
• Strategic goals
• Build and maintain our reputation and brand
• Attract eligible new members
• Offer value to existing members
• Operational effectiveness
• Corporate social responsibility 
• Corporate governance
• Financial statements

Concise annual report

The concise version of the annual report is available for downloading in PDF format, complete with bookmarking for easy navigation and print-friendly pages.

• Concise version

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